Sale Terms

SALE TERMS

Items images on Coltelleria Silvano Collini Snc website are for illustration purposes only.
The wooden or acrylic handles may change in color tones and grain.

DELIVERY TERMS

Because all of Coltelleria Silvano Collini Snc knives are handmade we can not guarantee exact shipping dates, which may vary between 2 or 3 working days and 3 weeks for some particular knives.
Coltelleria Silvano Collini Snc will always inform the customer – via email – about the time of shipment and provide a tracking code after the despatch of the parcel.

All the customs fees, import duties and taxes, if applicable, are the sole responsability of the buyer. Coltelleria Silvano Collini Snc always declares the real value of the parcel.

UE and Extra-UE orders are shipped via Mail Boxes Etc.

PAYMENT METHODS

Payment methods allowed are:

•    Credit Card payment;
•    PayPal payment.

RETURN POLICY

If you change your mind you may return the products that have not been used or damaged within 14 days.
The return may be allowed if the product is in its original packaging and in the same condition in which you received it.
Coltelleria Silvano Collini Snc requires an original receipt or invoice as a proof of purchase.

You may change the product or get a refund.
A full refund of the item will be given, however, shipping and handling costs and costs of returning to us will not be refunded.
Refunds will be issued in the same payment method as the original payment.

To return your product, you have to write to info@silvanocollini.com and then ship it to:

Coltelleria Silvano Collini Snc
Via Audisio, 1
12042 BRA (CN) - ITALIA

You will be responsible for paying any shipping cost for returning the item and you must use a trackable shipping service.

Coltelleria Silvano Collini Snc can not refund engraved knives or custom knives made on a design provided by the customer.



LEGAL GUARANTEE
If your product proves to be defective or if we have shipped the incorrect item to you, please contact us at info@silvanocollini.com and we will tell you how to return the item.
Please, always contact us by mail before sending back any items. Please note that we may ask you f to send us a photo of damaged or defective merchandise.